Politique de confidentialité

Bienvenue sur DoQshare.

DoQshare ("nous", "notre" ou "nos") exploite https://doqshare.com et la plateforme DoQshare (ci-après dénommée "Service").

Notre Politique de confidentialité régit votre visite sur notre site web et votre utilisation de notre Service, et explique comment nous collectons, protégeons et divulguons les informations résultant de votre utilisation de notre Service.

Nous utilisons vos données pour fournir et améliorer le Service. En utilisant le Service, vous acceptez la collecte et l'utilisation d'informations conformément à cette politique. Sauf indication contraire dans cette Politique de confidentialité, les termes utilisés dans cette Politique de confidentialité ont les mêmes significations que dans nos Conditions d'utilisation.

Nos Conditions d'utilisation ("Conditions") régissent toute utilisation de notre Service et, avec la Politique de confidentialité, constituent votre accord avec nous ("accord").

Cette Politique de confidentialité est conçue pour se conformer aux lois sur la protection de la vie privée applicables, notamment :

• La Loi 25 du Québec (Loi modernisant des dispositions législatives en matière de protection des renseignements personnels)
• La Loi sur la protection des renseignements personnels et les documents électroniques (LPRPDE) du Canada
• Le Règlement général sur la protection des données (RGPD) de l'Union européenne
• La California Consumer Privacy Act (CCPA)

SERVICE désigne le site web https://doqshare.com et la plateforme DoQshare exploités par DoQshare.

DONNÉES PERSONNELLES désigne les données concernant une personne vivante qui peut être identifiée à partir de ces données (ou de ces données et d'autres informations soit en notre possession, soit susceptibles d'entrer en notre possession).

DONNÉES D'UTILISATION sont des données collectées automatiquement soit générées par l'utilisation du Service, soit par l'infrastructure du Service elle-même (par exemple, la durée d'une visite de page).

COOKIES sont de petits fichiers stockés sur votre appareil (ordinateur ou appareil mobile). Pour plus d'informations, consultez notre Politique relative aux cookies.

RESPONSABLE DU TRAITEMENT désigne une personne physique ou morale qui (seule ou conjointement ou en commun avec d'autres personnes) détermine les finalités et les moyens du traitement de toute donnée personnelle. Aux fins de cette Politique de confidentialité, nous sommes un Responsable du traitement de vos données.

SOUS-TRAITANTS (OU FOURNISSEURS DE SERVICES) désigne toute personne physique ou morale qui traite les données pour le compte du Responsable du traitement. Nous pouvons utiliser les services de divers Fournisseurs de services afin de traiter vos données plus efficacement.

PERSONNE CONCERNÉE est toute personne vivante qui fait l'objet de Données personnelles.

L'UTILISATEUR est la personne qui utilise notre Service. L'Utilisateur correspond à la Personne concernée, qui fait l'objet de Données personnelles.

We collect several different types of information for various purposes to provide and improve our Service to you.

DoQshare uses the collected data for various purposes:

1. to provide and maintain our Service;
2. to notify you about changes to our Service;
3. to allow you to participate in interactive features of our Service when you choose to do so;
4. to provide customer support;
5. to gather analysis or valuable information so that we can improve our Service;
6. to monitor the usage of our Service;
7. to detect, prevent and address technical issues;
8. to fulfill any other purpose for which you provide it;
9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
12. in any other way we may describe when you provide the information;
13. for any other purpose with your consent.

Legal Basis (GDPR): For users in the European Union, we process your personal data based on:

• Your consent (for marketing communications)
• Performance of a contract (to provide the Service)
• Legitimate interests (security, fraud prevention, service improvement)
• Legal obligations (compliance with applicable laws)

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Document Retention: When you delete a document, it is permanently removed from our systems. Since we cannot access document content, deleted documents cannot be recovered by us.

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

DoQshare will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

We ensure that appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions where applicable
• Other legally recognized transfer mechanisms

We do not sell your personal information. We may disclose personal information that we collect, or you provide:

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Zero-Knowledge Architecture: Document content is encrypted client-side before upload
• Access Controls: Strict access controls and authentication mechanisms
• Regular Security Audits: We conduct regular security assessments and penetration testing
• Compliance Certifications: We maintain SOC 2 Type II, ISO 27001, and other relevant certifications
• Data Backup: Regular encrypted backups to ensure data availability

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we process your information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your personal information
• Right to Withdraw Consent: Withdraw consent where processing is based on consent
• Right to File a Complaint: File a complaint with your local data protection authority

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at privacy@doqshare.com.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where DoQshare relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Quebec Law 25: Under Quebec's privacy law, you have the right to:

• Be informed about the collection and use of your personal information
• Access your personal information
• Request correction of inaccurate information
• Be notified of security incidents affecting your information

If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.

To exercise your California data protection rights described above, please send your request(s) by email to privacy@doqshare.com.

Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

For a current list of our subprocessors, please contact us at privacy@doqshare.com.

We may use third-party Service Providers to monitor and analyze the use of our Service.

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

In the event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify you without undue delay (within 72 hours for GDPR, as soon as possible for Quebec Law 25)
• Notify relevant data protection authorities as required by law
• Provide information about the nature of the breach and measures taken to address it
• Recommend steps you can take to protect yourself

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Sending an email notification to the address associated with your account
• Displaying a prominent notice within the Service

Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy.

Si vous avez des questions, préoccupations ou demandes concernant cette Politique de confidentialité ou nos pratiques en matière de protection de la vie privée, veuillez nous contacter :